'Sweet' Surrender: 'Checks in the Mail'

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Customer inadvertently mailed a deposit slip and two checks at Postal Sweets in West Palm Beach.  

Story & Photo by LuAnn Warner, Customer Relations Coordinator, West Palm Beach
“The checks are in the mail” saidCustomer Marcela Masters, advisor of Estate Preservers, Inc. specializing in  federal retirement benefits.  When Ms. Masters spoke those words to KevinHuggins of US Postal Sweets, she did not realize what a sweet deal she was about toreceive.  Marcela’s husband, Ted, had dutifullydeposited mail at the Masters favorite contract postal station, US PostalSweets. Along with letters, Ted inadvertently mailed a deposit slip with twochecks attached. 
When the Masters realized their mistake at 7 p.m. that evening,they immediately placed a phone call to Mr. Huggins, a clerk working at theCPU. Mr. Huggins informed the couple that the mail had already been picked upand referred them to the Boca Raton Post Office. Mr. Masters spoke with LuAnnGregg, supervisor at Downtown Station in Boca Raton the next morning. Ms. Gregg informed the couplethat all mail had already been sent for processing to the West Palm BeachP&DC facility the evening prior. She provided them the phone number for thefacility.
Marcela had a dentist appointmentin the West Palm Beacharea that morning and decided to visit rather than call the Window Unit.  She spoke to Customer Relations Coordinator LuAnn Warner, and a search began in cancellations at the West Palm P&DC.  The lost items were recovered and arrangementswere made to return the missing checks at the Boca Raton Palmetto Park PostalStore that very afternoon.  
Ms. Mastersstated that she “really did not expect to see the deposit again” and was“amazed at your spirit of cooperation.” Supervisor LuAnn Gregg was happy to bepart of the recovery and stated that it was nice “to see good deeds being donefor good people.” Luck, timing, and good advice attributed to all things being favorablefor this customer for the sweet return of the missing checks. The West PalmBeach P&DC cancels approximately 350,000 pieces of mail daily.