New 'Lobby Assistants' Coming to a South Florida Post Office Near You

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USPS is expanding its use of “lobby assistants”at select Post Offices to help customers take advantage of new self-serviceopportunities and to help improve the customer experience.  
In the South Florida District, a new generationof Self-Service Kiosks has been deployed at the Coral Gables, Olympia Heights, and QuailHeights Post Offices.   Self-Service Kiosks will be deployed in 13additional South Florida Post Offices in January.  
The new kiosks feature a brighter and largertouch screen and also have a scanner for pricing greeting cards and ReadyPost products, along with a scale. The Postal Service’s expanded use of “lobby assistants” is intended tointroduce customers to the new kiosks and show them how they work. The lobbyassistants also will greet and prepare customers waiting in line to make theirtransactions with retail associates quicker and easier.