For many years, there have been rules associated with shipping that vary according to the mode,or how you decide to ship your items.
For example, it used to be the case that for most domestic ground packages, your charges would besimply based upon the actual weight of your shipping container, but today, there are rules about thehow big your package can be, or maximum limits on weight, or even limitations on how long an item canbe for shipping.
For as long as we have been in the shipping business, we have seen it all. UPS used to have a rule for manyyears that nothing could be shipped if the length, width and girth (yes, girth) did not exceed 140 inches, andthey used to give out chains to their customers to use to see if the package in question did not exceed the lengthof the chain…….
Today, almost every package that goes into a system (ground shipping, air shipping and international shipping)has rules associated with how big or how heavy a given package can be. For the international arena, the rulesget more complex as several nations have their own set of rules about size, etc. For those of you who have alsohad to take a box or a package on a plane trip or use an airline’s cargo division, to ship a pet or something else,the rules can be not only daunting, but I tell anyone and everyone who asks, to check no less than twice whengetting the permissible sizes.
I had been visiting one of our locations in Nevada and I happen to meet one of our customers, actually a youngmarried couple with a story that illustrates how these rules for shipping can be complex, easily misunderstood andoften they can end up with some harsh results…..
This couple has two Saint Bernards, and you can tell, to this couple, they are as close to being their children as anypets can be. They needed to travel by plane and in their research, the airlines told them they had rules for shippingpets, that they needed pet carriers, and gave them the maximum size permissible for flying animals on a commercialairliner.
Long story short, the couple arranged for us to make them crates for their animals, as there were no pre made petcarriers for dog breeds as large as Saint Bernards (how they can even get a Great Dane, Newfoundland, or a Mastiffs….into one of those smaller dog crates is beyond me…..our crates are custom, so we made them to the maximum size,and we had air grates on both sides so the air would flow, we made wood receptacle frames for food and watercontainers, easy access doors, to ensure that there would be no issues.
Our customers loved them, as they were genuinely concerned that these containers were safe, complied with the rules
of the airline, and would house their “loved ones” for the trip to visit their grandparents. Only problem is that our customerwas misinformed by the airline, and this resulted in them having to have two more crates made to conform to the airline’s rules.I know there is more to this story, for sure, but the point is that we were directed to make a set of custom crates for a specificpurpose and this was not a happy ending for them since they had to have the crates remade, through no fault of their own.So, always be careful when you need to comply with shipping rules, as they are easily misunderstood, complex and largelyinflexible in many cases. Or if you need to, it never costs more to ask us to confirm measurements and maximum sizes fordifferent modes of shipment—at Box Brothers and this is the best advice when you need to ship something to a faraway place.
I am very proud of the way we worked with our customers as they told us that almost all other crating firms they contacted werenot interested in helping make a crate with the features that we added for the safe transport of their large family (dogs) members.For Box Brothers, the customer and their needs are what we come to work for each and every day. Ask any of our customers,they know who we work for, even if they are Saint Bernards. Kudo’s to our staff in Las Vegas, for doing such a great job helpingour customers.
Mark S. FrydmanBox Brothers Corp.1-800-842-6937www.boxbros.com
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