There's a 'Passport Princess' in WPB

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The West Palm Beach Main Office Passport Acceptance Facilitywas recently recognized as a top 10 Performer in the State of Florida for “Exemplary service to the communityand the U.S. Department of State, Passport Service.”

Durron Swain, Passport Specialist, Miami Passport Agency, presentedthe award to staff at the unit. The Award was based on the number ofapplications executed in 2011, out of an approximate 270 acceptance facilities.
The award comes as no surprise due to the efforts put forthby Lead Passport Clerk Adrienne Fortunato. Adrienne is a proud grandmother ofnine and uses that experience when taking photos for children’s passports. Shehas the little girls tell her “what Princess they want to be” and for the boysshe will ask what “Super Hero they want to become.”  Adrienne has found this practice to “worklike a charm” avoiding any panic for the children.  Adrienne also advises customers, especiallythe elderly, to choose a passport book over a card when booking a cruise.  “I don’t recommend a card for a cruise,because in the event of a medical emergency, they would not be able to be flownoff the ship.”
The West Palm Beach Post Office proudly accepted the awardfor its “conscientious execution of passport applications, excellence incustomer service, and commitment to ensuring the integrity of the U.S.passport."  The West Palm Beach Acceptancefacility is staffed Monday through Saturday, no appointment necessary, andserves customers on a first-come first-served basis.